University Ombud
Listing reference: ukzn_000417
Listing status: Under Review
Apply by: 8 October 2024
Position summary
Industry: Education & Training
Job category: University and Academy
Location: Kwazulu Natal
Contract: Fixed Term Contract
Remuneration: Market Related
EE position: Yes
Introduction
The Office of the Ombud, plays a crucial role dedicated to promoting fairness, transparency, and accountability within the university. As an impartial and independent office, the Ombud provides confidential, neutral assistance to students and staff, in resolving concerns and conflicts related to university decisions, policies, processes, practices or other systemic problems within the Ombud’s jurisdiction.
Job description
- Serve as an independent, impartial resource for all members of the university community (students, staff, and academy)
- Provide confidential advice and mediation services to individuals or groups seeking resolution of complaints or conflicts within the institution
- Ensure fair treatment of all parties by promoting adherence to institutional policies, procedures, and values
- Assist in identifying systemic issues and areas for improvement in university policies and practices
- Mediate disputes informally or refer individuals to appropriate formal channels, as necessary
- Deliver regular reports to university leadership on patterns, trends, and recommendations to improve institutional effectiveness and conflict resolution mechanisms
- Develop and implement outreach programs to raise awareness of the Ombud’s services and foster a culture of fairness and accountability
Minimum requirements
- A relevant Masters degree in law, social sciences, conflict resolution, or a related field (A legal qualification will be a distinct advantage)
- A minimum of 10 years professional Ombud or similar experience, preferably in a higher education environment
- Evidence of formal training with certification, together with proven experience, in dispute and conflict resolution, mediation, or in a similar role, preferably within a higher education or public sector environment
- Strong understanding of South African higher education policies, practices, and legal frameworks
- Demonstrated ability to handle sensitive matters with discretion and professionalism
- Excellent communication, negotiation, and problem-solving skills
- Ability to maintain confidentiality and operate independently while working in a complex organizational environment
Key Competencies
- Ethical and impartial judgment
- Strong analytical skills with the ability to identify patterns and recommend solutions
- High level of emotional intelligence, empathy, and cultural awareness
- Ability to manage complex, sensitive situations involving multiple stakeholders
- A commitment to promoting diversity, inclusion, and equity within the institution
The closing date for receipt of applications is Tuesday 08 October 2024.
All applicants are required to apply online and complete an application form found on the Career Portal, https://ukzn.ci.hr/applicant/index.php
Benefits
Appointment to this position will be on the January 2018 Conditions of Service. The total remuneration package offered includes benefits.
