Head General Enquiries Office: Westville and Edgewood SAA02/2023

Listing reference: ukzn_000086
Listing status: Under Review
Apply by: 22 March 2023
Position summary
Industry: Education & Training
Job category: Admin, Office Support and Services
Location: Westville
Contract: Permanent
Remuneration: Market Related
EE position: Yes
The University of KwaZulu-Natal (UKZN) is committed to meeting the objectives of Employment Equity to improve representivity within the Institution. Preference will be given to applicants from designated groups in accordance with our Employment Equity Plan. Job Title: Head: General Enquiries office Grade/Level: 8 School/Department: Student Academic Administration Division: Registrar Campus: Westville Reference number: SAA02/2023
Job description

Student Academic Administration wishes to appoint a motivated head of the general enquiry’s office on the Westville campus, who will also provide oversight and line manage the senior administrator on the Edgewood campus.
The incumbent will need above average organisational skills, written and verbal communication skills and have the ability to work under pressure. Strong customer services skills will be essential for this position.
The incumbent will manage the twice-yearly examinations on the Westville campus and oversee these examinations on the Edgewood campus. In addition, the incumbent is expected to work with other campus heads to develop, refine and monitor policies, regulations, guidelines and procedures for examinations to ensure integrity of the process.
The incumbent will also be responsible for the financial management of the general enquiries’ office on the Westville and Edgewood campuses.
The key responsibilities include supervision of the staff responsible for general student enquiries relating to applications, registration, student records, examinations and graduation.

Minimum requirements

Minimum requirements: (objectively measurable from CV)
  • A relevant Bachelor’s degree,
  • Eight years’ experience in a University student administration environment.
  • Staff supervision and line management experience.
  • Experience in the management of examinations.
  • Experience in ITS or similar University student administrative system software.
  • Knowledge of University degree structures and College offerings.
  • Proficiency in the Microsoft packages (Word, Excel, Outlook, Teams)

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