Call Centre Agents X 10 (Fixed Term Contract)
Listing reference: ukzn_000404
Listing status: Under Review
Apply by: 18 September 2024
Position summary
Industry: Education & Training
Job category: Applications Administration
Location: Glenwood
Contract: Fixed Term Contract
Remuneration: Market Related
EE position: Yes
Introduction
The incumbent will be responsible for handling telephonic inquiries, about registration from internal staff members, current students, prospective students as well as the general public.
Job description
Main responsibilities will include assisting callers with information on entrance requirements, programs available, and status checks as well as assisting with online acceptance of offers. Referring clients and queries to College Offices or Student Fees, etc if requests fall outside the boundaries of this Office.
Minimum requirements
• Current Final Year/Current Postgraduate UKZN students
• Good academic standing
• Knowledge of University processes and structures
• Telephone etiquette
• Problem Solving & Analyzing Information
• Preferably some experience in call centre work and working knowledge of MS Office package including MS Teams.
The University of KwaZulu-Natal (UKZN) is committed to meeting the objectives of Employment Equity to improve representivity within the Institution. Preference will be given to applicants from designated groups in accordance with our Employment Equity Plan.
- Please do not send us copies of your degree and other certificates. We will request certified copies if you are short listed for interview.
- Please read the advertisement carefully. We do not consider applicants who do not meet the minimum requirements.
- The University is committed to Employment Equity.
- The University reserves the right not to fill a vacancy.
- Should you not hear from us within six weeks of the closing date, please assume you are unsuccessful
- Please familiarise yourself with the University’s Section 18 Notice regarding the processing of your Personal Information.
